redundant-by-design

My research helped a bank shape it's future ATMs around what matters to it's customers. Read full case study

Respect, instinct and bedside manner.
My patient experience research toolkit from on-the-ward healthcare projects.

Games people play during user research.
How I use picture and word games to combat two annoying but universal truths.

Humble pie, served on a bed of chaos.
Being comfortable with chaos is a blessing in UX and design research...